Every quote carries a status that updates on its own as your customer acts. It’s how you tell, at a glance, what needs a nudge and what’s ready to schedule.

What each status means

Here’s the journey a quote takes, and what each label is telling you:

Draft — you’re still working on it. The customer can’t see it yet.
Sent — it’s on its way and waiting to be opened.
Viewed — the customer opened the link. A good moment to follow up.
Accepted — they’re in. Time to schedule the work.
Declined — they passed, so you can move on without wondering.

Read the status chip
Each quote in your list shows a coloured chip with its status, so you can scan the whole board in a second and see what’s moving.
app.getlever.ai
Dave R. · water heaterAccepted
Sarah K. · faucet swapViewed
Jo M. · deck repairSent
Ken P. · tile regroutDeclined

Acting on a status

Viewed but not accepted is your highest-value follow-up — they’re interested enough to look. Lever can nudge these for you; see Follow up on a quote automatically.