A payment can fail for a few plain reasons — a declined card, a typo, or a bank being cautious. Almost all of them clear on a second try. Here’s how to handle both a customer paying you and your own Lever subscription.

A customer's payment failed

If a customer tells you their card was declined on your quote, it almost always sits with their card or bank, not with you. Walk them through this:

Try again
Have them reopen the quote and re-enter the card carefully — most declines are a mistyped number, expiry, or CVC. A second, careful attempt usually clears it.
Try a different card
If it declines again, a different card rules out a limit or a bank block. Debit and credit both work.
Check with their bank
Banks sometimes flag a larger or unfamiliar charge as suspicious. A quick approval from the customer’s banking app or a call to their bank releases it.

Nothing lands in your account until a payment actually succeeds, so a failed attempt never costs you — the customer just tries again and it comes through clean.

Your own subscription payment failed

If the payment that failed is your $9.99 Lever subscription, update your card in Settings → Account → Manage billing and the charge retries. Full walkthrough: Manage your subscription.